PILOSA – An international study finds that the leading drain on productivity in the workplace is customers.
An annual report by the Hull-Klath Institute details the shocking statistic that up to 72% of workers’ duties are impeded by the presence of persons who buy goods or services.
“I’d get so much work done if there weren’t people coming in here all the time,” said EZ CheckCash customer service representative Ellie Geander. Her job includes various daily clerical tasks, all of which fall by the wayside when someone walks in the lobby. “Sometimes we’ve got a line through the lobby, and I just wonder who’s going to have time to clean the break room.”
“It’s definitely a hassle, and they’re not only coming in the door, they’re calling at any hour,” said Pizza delivery specialist Steve Longo, who also laments the constant intrusion of patrons in his store. “We’ve got dough to prep and onions to dice, but that doesn’t stop the constant surge of orders. I’m way behind on my bookkeeping, because we did about a thousand dollars over our projections the last two weeks.”
Employees at many businesses such as rent-to-own stores, pawn shops and liquidation agencies are flooded with new customers driven to them by unemployment and business failures. ”
There really is too much work for us to do,” said Ron Calvert, owner of an auto repossession service. “I wish there was some place we could get more help.”